Privacy Policy

We are are committed to protecting your privacy. The below policy sets out our position with regards to your information and our website.

  1. Introduction

1.1    We are committed to safeguarding the privacy of our website visitors and service users. In this policy we explain how we will handle your personal data.

1.2    We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website.

  • This privacy policy was last updated on 28 August 2023.
  1. How we use your personal data

2.1    We may process your account data (“account data“). The account data may include your name and email address. The source of the account data is you. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you.  The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.

2.2    We may process your information included in your personal profile on our website (“profile data“).  The profile data may include your name, address, telephone number and email address. The profile data may be processed for the purposes of enabling and monitoring your use of our website and services. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.

2.3    We may process your personal data that are provided in the course of the use of our services (“service data“). The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.

2.4    We may process [information that you post for publication on our website or through our services] (“publication data“). The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.

2.5    We may process information relating to transactions, including donations or purchases of goods and services that you enter into with us and/or through our website, (“transaction data“). The transaction data may include your contact details, and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely our interest in the proper administration of our website and business.

2.6    We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters, (“notification data“). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is your consent.

2.7    We may process information contained in or relating to any communication that you send to us, (“correspondence data“). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.

2.8  By adding a centre and/or services to the Women’s Services Map you consent that we can process, store and display any information which you provide (“centre or service data”). This may include sensitive information such as policy and regulation, contact information, identifying information and general information. You can manage the information which is displayed publicly at any time through your user dashboard. We reserve the right to continue to store data and information even after you have removed it from the centre or service profile.

2.9    We may process any of your personal data identified in the other provisions of this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

2.10    In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

2.11    Please do not supply any other person’s personal data to us, unless we prompt you to do so.

Providing your personal data to others

3.1    We may disclose your personal data to any member of our group of companies this means our subsidiaries, our ultimate holding company and all its subsidiaries insofar as reasonably necessary for the purposes set out in this policy.

3.2    We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining and maintaining insurance coverage, managing risks, obtaining professional advice and managing legal disputes or to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling.

3.3    We will share limited donor personal data (profile and/or service) to the relevant fundraiser where donations are made, insofar as reasonably necessary to inform them that an associated donation has been made.

3.4    Financial transactions relating to our website and services may be handled by our payment services providers/ We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

3.5    Your data may also be available to our website provider to enable us and them to deliver their service to us, carry out analysis and research on demographics, interests and behaviour of our users and supporters to help us gain a better understanding of them to enable us to improve our services. This may include connecting data we receive from you on the website to data available from other sources. Your personally identifiable data will only be used where it is necessary for the analysis required, and where your interests for privacy are not deemed to outweigh their legitimate interests in developing new services for us. In the case of this activity the following will apply:

  • Your data will be made available to our website provider
  • The data that may be available to them include any of the data we collect as described in this policy.
  • Our website provider will not transfer your data to any other third party, or transfer your data outside of the EEA
  • They will store your data for a maximum of 7 years.
  • This processing does not affect your rights as detailed in this privacy policy.

3.6    In addition to the specific disclosures of personal data set out in this Section 3, we may also disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

  1. The information provided by you to us during your use of the services, or otherwise when using the website will be held by us on our servers and computers and used by us to review, develop and improve the website and on-line services and to enable us to provide you with relevant information as requested by you and also information concerning our marketing services.
  2. We may inform you from time to time about new features and services which we believe may be of interest to you. Should you not wish to receive such information from TWP or from an affiliated third party you may so elect by indicating on the enquiry reply form or otherwise when using the website your desire not to receive such additional information.
  3. We will not sell your personal information. However, we may disclose information or data which is provided by you on the enquiry reply form or otherwise when using the website to other companies or organisations, carefully selected by us, who may send information to you from time to time. If you do not want your information or data to be used or disclosed in this way, you may so elect by indicating on the enquiry reply form or otherwise when using the website your desire not to receive such additional information.
  4. We will not hold such information or data for any longer than is necessary for the purposes set out in this policy statement.
  5. The website may include hyperlinks to other websites. Your use of such hyperlinks is subject to this policy statement. If you use the hyperlinks then you will be leaving the website. Your access and use of other websites will not be governed by this policy statement and it is your responsibility to check the other websites and the privacy policies that may govern those sites to ascertain how your information and data will be treated if you access and use them.
  6. You have the right to request access to and/or the correction or deletion of any personal information about you held by us.
  7. If you have any questions concerning this Data Protection and Privacy Policy please contact us via the form on this website.
  8. By accepting this policy statement you consent to the use (including processing and storage), transfer and disclosure of your information and data referred to in this policy statement for the purposes set out in this policy statement.